Thank you for shopping with Nersuona. You can check the status of your order by using the tracking information sent to the email address provided at checkout.

1. Order Confirmation

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order and are preparing it for processing.

2. Processing Time

Orders are normally processed within 1–2 business days. Business days are Monday to Friday, excluding public holidays.

3. Shipping Status

Once your order has been shipped, you will receive a shipping confirmation email where tracking information is available.

4. Estimated Delivery Time

After processing, estimated delivery time is typically 2–7 business days, depending on the delivery location and shipping carrier.

5. Delayed Orders

If your order is delayed beyond the estimated delivery timeframe, please contact us so we can help review the status of your shipment.

6. Contact Us About Your Order

Please include your order number when contacting us about an order.

Nersuona
Email: support@nersuona.shop
Phone: +447481744667
Address: 3 Euston Street, London, NW1 2ET, United Kingdom