These Terms of Sale apply to purchases made from Nersuona. By placing an order through our website, you agree to the terms below.

1. Store Information

Store Name: Nersuona
Website: nersuona.myshopify.com
Email: support@nersuona.shop
Phone: +447481744667
Address: 3 Euston Street, London, NW1 2ET, United Kingdom

2. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders if a product becomes unavailable.

3. Product Descriptions

We aim to ensure that product descriptions, images, prices, and details are accurate. However, minor differences in colour, size, packaging, or design may occur due to screen settings, supplier updates, or product variations.

4. Pricing

Prices are displayed on our website and may change without notice. The final price, including applicable shipping costs and taxes, will be shown at checkout before payment is completed.

5. Payment

Payment must be completed at checkout using an available payment method. Orders are processed only after payment has been successfully authorised.

6. Order Acceptance

Receiving an order confirmation does not guarantee final acceptance of an order. We may cancel or refuse an order if there is an issue with payment, stock availability, incorrect pricing, suspected fraud, or violation of our policies.

7. Order Processing and Shipping

Orders are processed within 1–2 business days. Estimated delivery after processing is typically 2–7 business days, depending on the delivery location and shipping carrier.

8. International Sales

We ship internationally where delivery services are available. International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.

9. Returns and Refunds

Eligible items may be returned within 14 days of delivery. Items must be new, unused, and meet our return conditions. Approved refunds are processed within 7 business days after the returned item has been received and inspected.

10. Exchanges

We allow exchanges for eligible items, subject to availability. Customers should contact us before returning an item for exchange.

11. Customer Information

You are responsible for providing accurate billing, shipping, and contact information. We are not responsible for delivery issues caused by incorrect or incomplete information provided at checkout.

12. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us at support@nersuona.shop with your order number and photos of the issue so we can assist you.

13. Limitation of Liability

To the maximum extent permitted by law, Nersuona is not responsible for indirect, incidental, or consequential losses arising from the purchase or use of our products.

Nothing in these Terms of Sale limits your rights under applicable consumer protection laws.

14. Contact Us

If you have questions about these Terms of Sale, please contact us:

Nersuona
Email: support@nersuona.shop
Phone: +447481744667
Address: 3 Euston Street, London, NW1 2ET, United Kingdom